Distance Learning Courses

• Award in Mental Health Awareness
• Award in Awareness of Substance Misuse
• Award in Sexual Health Awareness
• Award in Exercise Studies
• Workers Right and Labour Exploitation



• Principles for Digital Skills in Employment
• Certificate in Improving Service User Experience in Health and Social Care
• Certificate in the Principles of the Mental Health Care Worker
• Certificate in Caring for the Elderly
• Allergy Awareness for those Working with Children
• Allergy Awareness for those Working in the Service Sector
• Allergy Awareness for those Working in Adult Social Care
• Certificate Living in a fair and diverse society
• Certificate in Prevention and Control of Infection in Health and Care Settings
• Certificate in Falls Prevention Awareness
• Certificate in Understanding Retail Operations
• Extended Certificate in Understanding Stewarding at Spectator Events
• Certificate in Understanding the Safe handling of Medication in Health and  Social Care
• Certificate in Understanding Working with People with Mental Health Needs
• Certificate in Customer Service in Health and Social Care Settings
• Extended Certificate in Health and Social Care Professions
• Certificate in Understanding Cancer Support
• Certificate in Understanding Tenant Support in Social Housing
• Certificate in Understanding Personal Care Needs
• Certificate in Understanding Technology Enabled Care
• Certificate in Understanding Adverse Childhood Experiences
• Certificate in Understanding Safeguarding and Prevent
• Certificate in Understanding Business Improvement Techniques
• Certificate in Understanding Workplace Violence and Harassment
• Certificate in Understanding Data Protection and Data Security
• Certificate in Creating a Business Start-up
• Certificate in Cleaning Principles
• Certificate in Understanding Excellence in Customer Service for Hospitality
• Certificate in Understanding Climate Change and Environmental Awareness
• Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace
• Certificate in Understanding Working in Mental Health

• Certificate in Understanding Autism
• Certificate in Behaviour that Challenges Children
• Certificate in Understanding Behaviour that Challenges
• Certificate in Awareness of Bullying in Children and Young People
• Certificate in Principles of Business Administration
• Certificate in Principles of Care Planning
• Certificate in Introduction Caring for Children and Young People
• Certificate in Understanding Children and Young People’s Mental Health
• Certificate in Understanding Childhood Illnesses
• Certificate in Common Health Conditions
• Certificate in Counselling Skills
• Certificate in Principles of Dementia Care
• Certificate in Care and Management of Diabetes
• Certificate in Dignity and Safeguarding in Adult Social Care
• Certificate in Working with Individuals with Learning Disabilities
• Certificate in Principles of End of Life Care
• Certificate in Equality and Diversity
• Certificate in Improving Personal Exercise, Health and Nutrition
• Certificate in Information, Advice and Guidance
• Certificate in Lean Organisation Management Techniques
• Certificate in Understanding Specific Learning Difficulties
• Certificate in Awareness of Mental Health Problems
• Certificate in Understanding Nutrition and Health
• Certificate in Principles in Team Leading
• Certificate in Preparing to Work in Adult Social Care
• Certificate in IT User Skills (ITQ)
• Certificate in Event Planning
• Certificate in Principles of Customer Service
• Certificate in Cleaning Knowledge and Skills

  • Certificate in Special Education Needs and Disability
  • Certificate in understanding Self-harm and Suicide awareness and prevention
  • Certificate in Safeguarding, Prevent and British Values
  • Certificate in the Principles of Warehousing
  • Award in the Prevention and Control of Infection

• Certificate in Understanding Autism
• Certificate in Understanding Mental Health
• Certificate in Understanding the Principles of Dementia Care
• Certificate in Principles of End of Life Care
• Certificate in Principles of Customer Service
• Certificate in Principles of Leadership and Management

Continued Professional Development

  • Explore the Principles of Healthy Eating
  • Principle of Weight Management
  • Understand the Principles of Exercise and Fitness
  • COSHH Risk Assessment
  • DSE Risk Assessment
  • Fire Safety Principles
  • Health and Safety in the Workplace
  • Manual Handing Safety at Work
  • Prevention and control of infection
  • Alcohol Awareness
  • Dementia Awareness
  • Safeguarding Adults & Children
  • Sexual Health Awareness 
  • Understanding Anxiety
  • Understanding Depression
  • Understanding Eating Disorders
  • Understanding Stress
  • Understanding the Safe Handling of Medication 
  • Mental Health Awareness
  • Mental Capacity Act
  • Substance misuse awareness 
  • Understanding domestic abuse
  • Principles of Safeguarding
  • The importance of British Values
  • The importance of Online Safety
  • The Prevent Duty and it’s importance in Society
  • Workers’ Rights & Labour Exploitation
  • IT Tech Sales Bootcamp
  • Career Development (Essentials)
  • Personal Development For Success (Essentials)
  • Developing Behaviours And Attitudes For Life And Work (Essentials)
  • Maintaining Work Standards
  • ICT For Employment
  • Communicating With Others At Work
  • Preparing For Interviews
  • CV Writing
  • Exploring Job Opportunities
  • Developing Personal Confidence & Self Awareness
  • Managing Personal Finance
  • First Aid Programme
  • Introduction to First Aid (Zone 1 or Zone 2 or Zone 3 or Zone 4)
  • Personal Money Management
  • Right and Responsibilities
  • Understanding Equality & Diversity
  • Prepare to Deliver Excellent Customer Services
  • Food Safety Awareness
  • Conflict Management
  • Discipline in the Workplace
  • Induction of New Staff
  • Leading & Motivating a Team
  • Organising & Delegating 
  • Performance Management
  • Planning & Allocating Work
  • Solving Problems & Making Decisions
  • Stress Management
  • Understanding Leadership

Principles of Sustainable Development

Principle sof sustainable communities

Princip,es of sustainable energy management 

Social responsibility of business in relation to sustainability 

Principles of waste managment

Principes of sustainable transport

Sustainability in the construction sector

Sustainability in the health care sector

Sustainability in Business Admin and Digital Careers.

Sustainability in beauty and personal care sector 

Sustainability in the Hospitality sector 

Dyslexia Screener

Upon request.

Care has been taken to make the procedure as straightforward as possible. It provides an excellent first step in deciding whether to request a full assessment, and to provide an overview of your strengths and weaknesses which can be used guide the intervention training strategies for the individual.

British Sign Language (BSL)

The project will offer short taster sessions from time to time as well as options to progress to a foundation and full British Sign Language Qualification.

Communicating effectively in a critical environment

The project will also offer chances to take part in a non-traditional learning opportunity using an outward bound learning principle to deliver skills that enhance personal confidence as well as developing both team building and problem solving skills.

If you are an individual who is or may be in the future involved in a running a project this course will provide an excellent introduction to the basic disciplines and the specialist vocabulary used when managing projects.

It would suit people just starting out in project management, and those who, though they may not intend to become project managers, need to manage relatively non-complex projects.
CITI recognise that for many attending a classroom-based course is not an option for numerous
reasons so has developed an alternative way to pass the APM exam and achieve APM

Essential Skills

Understand numerical data, carry out calculations and interpret and present results and findings 

Speaking and listening reading and writing

Digital responsibility, digital productivity, digital information literacy, digital collaboration, digital creativity, digital learning.

Critical thinking and problem solving, planning and organising, creativity and innovation and personal effectiveness.

Success Profiles

This short webinar reprises the basic elements of ‘Success Profiles for the Applicant’ session but has been adapted and updated to offer a focus on behaviours examples and statements.

This fully interactive session offers an introduction to Civil Service Success Profiles and is aimed at Civil Servants who need to understand the system when applying for roles. It includes interactive ‘break out’ exercises and has been updated in December 2021 to reflect in response to feedback and changes in CS practice since COVID and includes interactive ‘break out’ exercises.

This fully interactive session will offer an outline of Strengths within Civil Service Success Profiles when used for recruitment, from the perspective of understanding what to expect as an interviewee. It is primarily aimed at Civil Servants who may need to understand the system when applying for roles or going through Gateways. The course includes interactive ‘break out’ exercises. Whilst this course does reflect the classroom based event run by FDAlearn for departments across the UK since November 2018, new material has been added and the course updated.

This course covers how to put together and draft an example of a Behaviour under the new Success Profiles recruitment system. No existing knowledge is needed to participate, and group sizes will be kept small to maximise the opportunity for participants to ask questions and undertake short exercises in Breakout rooms. You will be taken through what a Behaviour is, how you can structure your example and what you are trying to achieve with it, together with tips on refining your drafting. There will be an introduction to Behaviours on the application form and the most commonly encountered ways vacancy holders are asking for your examples.

This online interactive course will take you through what to expect in a blended interview under Civil Service Success Profiles, covering the basics of both Behaviours and Strengths questions, scoring and the expectations around answering these types of question at interview. There will be the opportunity to see others attempting to answer both types in short videos, together with the use of breakout rooms enabling participants to discuss issues and have a go at answering Strength-based questions if they wish to.

New Courses

Association for Project Management

The APM Project Fundamentals Qualification (PFQ) is aimed at those wishing to gain a broad understanding of the principles of the profession of project management.

It is for those individuals who are – or who intend to be – involved in the running of a project.

It is an excellent introduction to the basic disciplines and the specialist vocabulary used when managing projects.

It would suit people just starting out in project management, and those who, though they may not intend to become project managers, need to manage relatively non-complex projects.

No prior knowledge or experience is required for this foundation level qualification.


The purpose of the learning is to ensure candidates have sufficient knowledge and understanding to successfully complete the PFQ multiple-choice examination.

The course covers the learning outcomes set out in the APM Book of Knowledge (Book 7th edition), included in the PFQ syllabus.

Candidates will be provided with access to the “Your CITI” portal. The portal houses the online learning resources required to study for the qualification and as it is available 24:7 providing a flexible learning resource. There is no pre-set time frame for the course and students set their own pace of study. The project team will contact individual learners on a regular basis to review progress and provide any assistance that is required.

It is critical that each individual commits to undertaking the learning to ensure they achieve the best experience and maximise their knowledge acquisition and their chances of success in the examination.

It is important that the learning is not all ‘back-loaded’ to ensure that each element is fully understood before undertaking the next.

We recommend a minimum of 10-15 hours learning is undertaken over a period of 1-2 months ahead of the exam.

The online learning is structured to gradually introduce the candidates to the problems that project management is required to address, and the mechanisms by which this is achieved.

At the end of each section, they are asked questions to test their understanding.

There is a narration available and quick knowledge tests throughout to ensure participants gain an interactive experience and understand concepts.

Topics covered include:

  • The project context
  • Project organisation
  • Project lifecycles
  • Planning
  • Scope management
  • Risk & issue management
  • Developing a schedule
  • Quality management
  • Project communication
  • Leadership and team management


The learning is made up of twelve modules, as you work through the course you have the facility to navigate backwards and forwards allowing you the option of revisiting previous topics to ensure that you have fully understood how added information impacts on what you have previously learned.

Once all twelve modules have been completed you can take a mock examination that will assist you in determining if you wish to arrange for the official examination or to have the option of repeating any of the learning bytes, modules or to even undertake a further mock examination

Please ensure you are confident and comfortable with the learning before applying for the examination.

  • 10 online topics
  • Over 100 practice questions and exercises
  • Over 150 glossary items including flashcards
  • Terminology quizzes
  • Short tests
  • ‘Ask the trainer’ options
  • Mock examinations

The one-hour multiple-choice exam can be booked when the participant feels ready. Please contact (CITI) and they will it organise for you (allow 7 days’ notice).

The examination consists of 60 questions,

Level 2 Gym Instructor course

The Chartered Institute for the Management of Sport and Physical Activity (CIMPSA) Level 2 Gym Instructor course will allow you to develop your knowledge and understanding about the following topics:


  • The key principles of exercise, fitness, and health, including the components, principles, and variables of fitness, the health, and benefits of physical activity, and the importance of healthy eating.
  • Anatomy and physiology of the human body and how this relates to exercise and health, including postural and core stability.
  • Effective working relationships with clients, how to provide ongoing customer services, and how to support clients to adhere to exercise/physical activity.
  • That gym instructors need to maintain health, safety, and welfare in a fitness environment, including the safeguarding of children and vulnerable adults.
  • Plan and prepare a gym-based exercise programme with apparently healthy adults – both individuals and groups.

The course is delivered online by Diverse Trainers

  • Live online webinars with their team of expert tutors.

  • Interactive e-learning access on the Enterprise Learning Academy,

    including an app, so you can study on the go

  • Open book, multiple choice exams online exams, with no hidden fees for

    any re-sits

  • Pre-recorded exercise library and seminars available

  • Complete support throughout your learning journey

  • All practical assessments completed via video recording, giving you

    multiple chances to get it right.

  • Qualify in as little as 6 weeks

For online courses, you are required to complete 20 hours of industry experience shadowing a Personal Trainer and/or attending fitness classes.

Level 2 Gym Instructor

  • Unit 1 – Principles of health and wellbeing for exercise, fitness, and health
  • Unit 2 – Anatomy, physiology and kinesiology for exercise and health
  • Unit 3 – Know how to support client’s lifestyle management and enhance client motivation for exercise and physical activity
  • Unit 4 – Principles for professional practice and health and safety in a fitness environment
  • Unit 5 – Planning professional practice with effective consultations and assessments for gym-based exercise sessions
  • Unit 6 – Instructing professional practice and effective exercise supervision in gym-based exercise sessions

Online Learning

  • Cheaper option

  • More convenient and can fit around your other commitments.

  • You can complete in your own time and at your own pace.

  • Offers all digital reading, audio, and video materials, easy to use as reference as and when needed.

  • Less pressure

    Can have repeated attempts to deliver and record practical assessment, till your happy with your session.

Level 3 Award in Education and Training (AET)

This qualification was previously known as PTLLS (Preparing to Teach in the Lifelong Learning Sector) and is the ideal foundation course for anyone looking to teach in the adult education and skills sector. This is a nationally regulated qualification awarded by Training Qualifications UK (TQUK) who are an OFQUAL regulated awarding organisation.

POA Learning are collaborating with provider partners at CTC Training to deliver this opportunity. The Level 3 Award in Education and Training has approximately 48 hours of study time and, including research and assessment time, takes approximately 120 hours to complete. You can choose how you wish to divide these hours. You may wish to complete the course in a matter of weeks or spread it over the entire twelve months.

This Level 3 course is delivered completely online, allowing you freedom to work at a pace that suits you from a location of your choosing – which includes your own home! The online learning platform is available 24 hours a day, 7 days a week. The course provides a range of materials including reading and interactive elements which are designed to help you achieve your qualification and extend your teaching skills

You will be required to complete a workbook for each of the units containing short answer questions and submit this to your tutor for marking through the online system.

Unit 1 (Unit reference H/505/0053)
Understand the teaching roles and responsibilities in education and training. Recognise ways to maintain a safe and supportive learning environment. Appreciate the relationships between teachers and other professionals in education and training.

Unit 2 (Unit reference H/505/0052)

Understand inclusive teaching and learning approaches in education and training. Understand ways to create an inclusive teaching and learning environment and be able to plan inclusive teaching and learning and evaluate the delivery of inclusive teaching and learning.

Unit 3 (Unit reference D/603/5313)

Understand the principles and requirements of assessment, the different types of assessment methods, how to plan assessment. Understand how to involve learners and others in assessment and how to make assessment decisions.
Understand quality assurance of the assessment process.

Understand how to manage information relating to assessment.
Understand the legal and good practice requirements in relation to assessment.

Micro Teaching.

This element will allow you to demonstrate your knowledge and skills in the elements you have studied in units 1, 2 and 3. You will be asked to plan a 15-minute lesson which should be delivered with a minimum of 1 learner in either a real classroom environment or a simulated classroom such as your own home. The micro teaching lesson should be recorded using a camera such as on a smart phone or tablet pc and submitted via the online portal for marking by a tutor. This element is assessed completely online, and you are not required to attend a training centre to deliver your teaching

CTC training also offer a level 4 Certificate in Education and Training as well as a level 5 Diploma in Education and Training.

Tutor-led online learning opportunities in September and October 2022.

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Provided and delivered by Adult Learning Wales these learning opportunities cover a variety of different topics. If you are interested in any or more than one of the sessions, you can apply via the POA Learning project and provided you meet the criteria of working within the prison and probation service in Wales or live in Wales and work elsewhere in the UK for the prison and probation service, the project will subject to having available funding support the cost of your course fees.

Friday 30th September 2022, 1300 – 1630

Course fees £20 per person

Course overview

  • The methods used in report writing • References
  • What is a report
  • Why create a report
  • Structuring a report
  • Why the report is being written
  • The kinds of information it contains
  • The methods involved in undertaking the report
  • Identifying the readability of the report
  • Report findings

This is a tutor-led online “course will look at effective report writing, it can help professionals to express information, concepts, ideas, opinions, and findings, which have resulted from meetings. The course will provide you with an overview of how to draft reports, understand the stages of preparation: what to include, the method involved and the types of information that should be included. The course is suitable for anyone who will draft reports or will be involved in the process of report writing

Friday 21st October 2022, 0930 – 1230

The course consists of four half day sessions commencing, Friday 21st October with subsequent sessions delivered 28th October 11th November & 18th November 2022.

Course fees £100 per person

Course overview

This course will provide;

  • Greater understanding of the role of the peer mentor.
  • An understanding of health and safety in peer mentoring.
  • Boundaries in the peer mentoring relationship
  • Confidentiality
  • How equality and diversity affect peer mentoring and
  • Delivering information to others as a peer mentor

Thursday 15th September 2022, 0930 – 1230

The course consists of six half day sessions commencing, Thursday 15th September

then every week concluding Thursday 14th October 2022

Course fees £100 per person

Course overview

This Train the Trainer course is designed to provide the participants with a sound introduction to the concepts of a systematic approach to training. It builds the skills, knowledge and abilities that are required to be an effective trainer.

The course concludes with a Micro Teach that takes place Thursday 10th November 0900 – 1500 (full day)

Thursday 15th September 2022, 1230 – 1430

The course consists of eight two-hour sessions commencing, Thursday 15th September then every week up to and including Thursday 25th October with the final two sessions being delivered Thursday 8th and 15th November.

Course fees £100 per person

Course overview

This course will explore:

  • Methods used in the study of child psychology.
  • Research into the process of attachment.
  • Stages of language acquisition.
  • Theories in relation to gender role acquisition.

This course will improve your understanding of the unique and complex minds of children and the effect external and internal influences have on their development.

Tuesday 13th September 2022 0900 – 1230

Course fees £20 per person

Course overview

  • Understand why meetings are needed, what makes a good meeting, the need for minutes and accuracy of reporting.
  • Understand the planning of agenda and the preparation required.
  • Explore practical tips and useful words for producing good minutes.
  • Consider the barriers to participation.

Friday 9th September 2022 1230 – 1530

The course consists of six half day sessions commencing, Friday 9th September and then every week concluding Friday 14th October 2022

Course fees £100 per person

Course overview

The course covers the use of communication skills, whilst observing non-verbal behaviours and using active listening, including paraphrasing, reflection, and summarising. Students will use and evaluate the skill of questioning, probing, and focusing. The three core conditions in the person-centred approach to counselling and the use of counselling skills will be assessed by the learners. Second level counselling will be explored in role-play situations. Students will use and evaluate the skills of advanced empathy, confrontation and immediacy as well as examining the BACP guidelines with an aim of protecting the counsellor and the client.

Union Learning Representative

What is a Union Learning Representative and what do they do?

A union learning rep (ULR) is an elected and trained workplace learning advocate. It means working with your colleagues to find out what kind of learning most interests them and what kind of courses they'd like to attend, and working with your union, employer and learning providers to offer those courses, or signpost learners to where they can access them.
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What's in it for me?

As well as the opportunity to help your colleagues and improve skills, progression and morale within the workplace, becoming a ULR is also a great opportunity for your own development. Many ULRS have gone on from their volunteer role to forge new career paths in the field of adult learning and skills.
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How do I become a ULR?

If union members want to become ULRs, they should first discuss it with the relevant workplace structure of their union (for example, branch or shop stewards committee), or their full-time officer. All ULRS are given training for their through courses provided by TUC Education and individual unions. Any union member with an interest in learning and skills would be suitable as a ULR.
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What training is involved?

The Wales TUC offers full training for ULRs, at no cost. The initial ULR stage 1 course is six days long, usually run as one day a week for six weeks, although this can be tailored to suit. The course is delivered by experienced tutors in an informal setting and there are no exams or tests, just an ongoing portfolio of work that you will build up as the course progresses.
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Union Learning Rep Pathway

If you're a new Union Learning Rep (ULR), this course is essential. It will give you the skills and knowledge you need to be an effective ULR. The course will teach you:

  • The role of the ULR
  • The trade union approach to learning and skills in the workplace
  • How to promote the value of learning How to identify learning needs
  • How to remove barriers to learning

To continue your development as a ULR, we will be offering Getting Organised to Promote Learning and Workplace Learning and the ULR two day courses, please see course listing for dates.

What support is available?

Union learning reps have the right to paid time off to complete the training and reasonable paid time off to carry out their duties (Employment Act 2002). After you have completed the course you will join a network of over 1,000 ULRs across Wales. The Wales TUC offers full support to reps in the form of additional training opportunities and events, access to network meetings and one-on-one assistance if needed, in addition to the support you will receive from your own union.
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I'm interested. What next?

If you would like to sign up for a ULR course, speak to your own union in the first instance (nigel.williamson@poalearning.org.uk) or contact the Wales TUC Learning Services team. To find out more about becoming a union learning rep or how to access workplace learning opportunities through union-led learning contact: Wales TUC Learning Services Wales TUC wtuclearn@tuc.org.uk 029 2034 7010
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